How can we help?

No. You do not need an account to place an order. However, creating an account is recommended, especially if you plan to order from us more than once.

Creating an account makes it easier to manage current and future orders. With an account, you can track the status of your orders, view and reorder past purchases easily, print receipts, save shipping addresses, and maintain correct numbering sequences. If you regularly reorder the same products or need to maintain sequential numbering, we strongly recommend using an account.

If you prefer not to place your order through our website, you can order by email, chat, or mail. We will create an account for you behind the scenes so that we can properly process and track your order history but you will not required to log in to or use the account unless you choose to.

All you need to <a href="https://www.smartresolution.com/login">create an account</a> is to provide your name and a valid email address.

We now use a one-time password (OTP) that is sent to your email instead of requiring a traditional password. This helps verify your identity instantly while reducing the need to remember another password. It offers a higher level of security than traditional passwords while enabling faster account creation and immediate access.

<p>If you need a W-9 form emailed to you for billing purposes, simply submit a <a href="https://support.smartresolution.com/portal/en/newticket?departmentId=1309007000000006907&amp;layoutId=1309007000000074011&amp;_gl=1*14pwtzz*_gcl_au*NDc0OTUyMzc3LjE3NzgzNTcxNTEuLS4tLjE3ODQ3NDk1ODIuNjYyMTgyMDcwLjE3ODU1Mjg2OTcuMTc4NTUyODY5Nw..*_ga*MjE0NTgxODYyOC4xNzYyNzE0MjE3*_ga_B83N7V83L7*czE3ODU2MTE1MTIkbzEwMDkkZzEkdDE3ODU2MTQxOTIkajUwJGwwJGgxOTQ4OTU5NzQx" target="_blank">ticket here</a> or email us at <a href="mailto:[email protected]">[email protected]</a></p>

<p>We accept the following methods of payment:</p> <ul> <li>Visa</li> <li>Mastercard</li> <li>American Express</li> <li>Discover</li><li>ACH</li> <li>PayPal, which may allow you to set up a payment plan or financing</li> </ul> <p><strong>We do not accept:</strong></p> <ul> <li>Prepaid credit cards</li> <li>Debit cards</li> <li>Wire transfers</li> </ul>

<p>You can pay for your order before, during, or after it is processed, depending on your needs and account status.</p> <p><strong>1. Paying Before Your Order Is Processed</strong></p> <p>You may pay upfront if you want your order to move forward immediately. You can:</p> <ul> <li><strong>Pay online</strong> during checkout</li> <li><strong>Request a payment link</strong> to be emailed to you</li> </ul> <p>This is the most common option, especially for new customers or time-sensitive orders.</p> <p><strong>2. Paying During Processing</strong></p> <p>If your order requires a <strong>proof before production</strong>, you may wait to pay until you have reviewed and approved the proof.</p> <p>At that time, you can request a <strong>payment link by email</strong>. Once payment is received and the proof is approved, we will proceed with production.</p> <p><strong>3. Paying After Your Order Ships</strong></p> <p>If you have been <strong>approved for <a href="https://smartresolutionstorage1.blob.core.windows.net/smartresolution-production/assets/00061903-credit-application.pdf?v=1" target="_blank" rel="noopener noreferrer"> credit</a></strong>, you may request to be invoiced and pay after your order has shipped.</p> <p>Credit approval is required before this payment option is available.</p> <p>Once approved, we can accept a purchase order and invoice you for the order.</p> <p>Applications are typically reviewed within two weeks and a credit limit is established during that timeframe.</p> <p><strong>4. Split Payments and Financing</strong></p> <p>For added flexibility, you may be able to <strong>split your payment</strong> or use <strong>PayPal financing</strong> to pay over time.</p> <p> These options can help you manage the cost of your order using the payment method that works best for you. </p>

Our customer service is open from 8:30AM to 5:30PM EST.

<p>You may call our customer service toll-free at 1-888-309-5267, email <a href="mailto:[email protected]">[email protected]</a>, send us a message from our <a href="https://www.smartresolution.com/contact.aspx">contact page</a> or use our online chat system.</p>

<p>Because we offer an 100% guarantee, all you really need to do is contact us and we will offer you the most suitable solution based on your specific scenario. You may <o:p></o:p>submit a <a href="https://support.smartresolution.com/portal/en/newticket?departmentId=1309007000000006907&amp;layoutId=1309007000000074011" target="_blank" "="">ticket here</a>, email us at <a href="mailto:[email protected]">[email protected]</a> or call us toll-free at 1-888-309-5267.</p> <p>Before you elect to return your product, please note that we offer three solutions: replacements, discounts and finally, returns.</p> <p><strong><font color="#ce0000">Replacements </font></strong> </p> <p>Under our guarantee, we will replace orders for many reasons, including:</p> <ul type="disc" style="margin-top: 0cm;"> <li>we made a typo</li> <li>we sent you the wrong product</li> <li>we did not send you your full order</li> <li>you made a mistake during the checkout and did not notice it in the order confirmation</li> <li>the order arrived damaged</li> </ul> <p>Please note that replacements are only covered for orders under $1500 or for which a proof was not provided, so please do pay extra attention to these scenarios. Our goal is to make online printing easy, safe and efficient so we strive to make your experience with our store a pleasant one. Replacements are processed as priority orders and shipped as soon as possible. Occasionally, we can overnight the replacement order to make up for unnecessary delays encountered on our part. If, however, you do not care for a replacement for whatever reason, we can certainly discount or refund your order.</p> <p><strong><font color="#ce0000">Partial Refunds</font></strong> </p> <p>Although we can replace your order or refund your purchase price, you may also elect to keep the order and receive a partial refund instead.</p> <p>Reasons to request a partial refund may include:</p> <ul type="disc" style="margin-top: 0cm;"> <li>we sent you triplicate forms but you only need duplicates</li> <li>we made a typo that you can live with (ex: a word in your term section is misspelled - - as opposed to a misprinted phone number which would most certainly require a replacement)</li> <li>a portion of the order was damaged</li> <li>the starting number is wrong</li> </ul> <p>Discounts will vary from 5 to 50% depending on the severity of the issue.</p>

As soon as your tracking number becomes available to us, it will be added to your order details and emailed to you. You may login and check on it anytime, or you may <a href="/contact/">contact us</a>, and we'll be happy to assist you.

<p>Orders can be cancelled as long as they have not been printed or shipped. If printed, a discount or refund can be offered, depending on the case. If shipped, you can also refuse the delivery or mail the order back for a refund.</p> <p>You may cancel your order by phone, email, or by creating a <a href="https://support.smartresolution.com/portal/en/newticket?departmentId=1309007000000006907&amp;layoutId=1309007000000074011&amp;_gl=1*14pwtzz*_gcl_au*NDc0OTUyMzc3LjE3NzgzNTcxNTEuLS4tLjE3ODQ3NDk1ODIuNjYyMTgyMDcwLjE3ODU1Mjg2OTcuMTc4NTUyODY5Nw..*_ga*MjE0NTgxODYyOC4xNzYyNzE0MjE3*_ga_B83N7V83L7*czE3ODU2MTE1MTIkbzEwMDkkZzEkdDE3ODU2MTQxOTIkajUwJGwwJGgxOTQ4OTU5NzQx" target="_blank">ticket</a>.</p>

<p>Although this is a simple question, this answer is not so evident.</p> <ul> <li>Pre-set products: adding a logo in the ink color choice available during checkout does not cost extra. However, if you want to order a product that only comes in black ink and your logo is red and black, we will provide you with a quote for a custom two-ink color product</li> <li>Custom products: since the price varies depending on the ink color(s) used, the logo will cost extra if it is in color</li> <li>Full color products: since the price includes any and all colors, the logo will not cost extra</li> </ul>

<p> We accept files for logos in the following formats: jpeg, gif, tiff, bmp, pdf, psd, ai, png, and cdr.&nbsp; </p> All other files will need to be submitted as detailed below. Any other file type can be reviewed but will result in the order being delayed.&nbsp;<p></p> <table class="table"> <tbody> <tr> <td> <p><b>Software</b></p> </td> <td> <p><b>File Extension</b></p> </td> <td> <p><b>Instructions</b></p> </td> </tr> <tr> <td> <p>Multiple</p> </td> <td> <p>.gif, .jpeg, .tiff, .bmp, .png</p> </td> <td> <p>Only accepted for logos or custom imprints!</p> </td> </tr> <tr> <td> <p>Adobe InDesign</p> </td> <td> <p>.indd</p> </td> <td> <p>Save file as EPS or send PDF</p> </td> </tr> <tr> <td> <p>Adobe Illustrator</p> </td> <td> <p>.ai</p> </td> <td> <p>Outline fonts, save file as EPS or send PDF</p> </td> </tr> <tr> <td> <p>Adobe PDF</p> </td> <td> <p>.pdf</p> </td> <td> <p>Make sure resolution is 300 DPI or more</p> </td> </tr> <tr> <td> <p>Adobe Photoshop</p> </td> <td> <p>.psd</p> </td> <td> <p>Save file as EPS or send PDF</p> </td> </tr> <tr> <td> Canva </td> <td> .jpeg, .png, .pdf </td> <td> Make sure resolution is 300 DPI or more </td> </tr> <tr> <td> <p>CorelDraw</p> </td> <td> <p>.cdr</p> </td> <td> <p>Outline fonts</p> </td> </tr> <tr> <td> <p>Mailed Copy</p> </td> <td> <p>/</p> </td> <td> <p>Original must be in optimal condition.&nbsp;<br> Scan fees apply.</p> </td> </tr> </tbody> </table>

<p>We accept files for products with your own design that were created using graphic software or online design platforms as long as the file resolution is at least 300 DPI.</p> <p>Any file not mentioned below may still be submitted for review, but this will result in the order being delayed. We can otherwise create the artwork, free or charge on projects up to 3 ink colors, based on a Word, Excel or even a drawn document.</p> <table class="table"> <tbody> <tr> <th>Software</th> <th>File Extension</th> <th>Instructions</th> </tr> <tr> <td>Adobe InDesign</td> <td>.indd</td> <td>Save file as EPS or send PDF</td> </tr> <tr> <td>Adobe Illustrator</td> <td>.ai</td> <td>Outline fonts, save file as EPS or send PDF</td> </tr> <tr> <td>Adobe PDF</td> <td>.pdf</td> <td>Make sure resolution is 300 DPI or more</td> </tr> <tr> <td>Adobe Photoshop</td> <td>.psd</td> <td>Save file as EPS or send PDF</td> </tr> <tr> <td>Canva</td> <td>.pdf</td> <td>Make sure resolution is 300 DPI or more</td> </tr> <tr> <td>CorelDraw</td> <td>.cdr</td> <td>Outline fonts</td> </tr> <tr> <td>Mailed Copy</td> <td>/</td> <td>Original must be in optimal condition. Scan fees apply.</td> </tr> <tr> <td>Microsoft Excel</td> <td>.xlsx</td> <td>Only accompanied by PDF</td> </tr> <tr> <td>Microsoft Word</td> <td>.docx</td> <td>Embed fonts, no Bing images or WordArt allowed</td> </tr> </tbody> </table>

<p>Artwork and/or images must always be at 300 dpi (dots per inch) in resolution or the print will be blurry and/or pixelated.</p> <p>Even though an image may print fine on an office printer, presses are more accurate and the final result will be pixelated if the resolution of the file is too low.</p>

<p>To check a file's resolution, open it with one of the software below and follow the instructions given for that software. </p> <p>All logos and files provided for custom printing should be at 300 dpi.</p> <table class="table"> <tbody> <tr> <td> <ul> </ul> <p><b>Software</b><b> </b></p> <ul> </ul> </td> <td> <ul> </ul> <p><b>Files Supported</b><b> </b></p> <ul> </ul> </td> <td> <ul> </ul> <p><b>Instructions</b><b> </b></p> <ul> </ul> </td> </tr> <tr> <td> <p>Microsoft Paint </p> </td> <td> <p>Will open .gif, .jpeg, .tiff, .bmp, .png </p> </td> <td> <p>Click Properties </p> </td> </tr> <tr> <td> <p>Adobe InDesign </p> </td> <td> <p>Will open .indd, .pmd, .xqx </p> </td> <td> <p>Click Image &gt; Window &gt; Info </p> </td> </tr> <tr> <td> <p>Adobe Illustrator</p> </td> <td> <p>Will open gif, .jpeg, .tiff, .bmp, .png, .ai, .eps, .cdr, .psd</p> </td> <td> <p>All imported images should be at 300 dpi.<br> Click on each image &gt; Window &gt; Document Info</p> </td> </tr> <tr> <td> <p>Adobe Photoshop</p> </td> <td> <p>Will open .gif, .jpeg, .tiff, .bmp, .png, .psd, .pdf</p> </td> <td> <p>Click Image &gt; Image Size&nbsp;</p> </td> </tr> </tbody> </table>

It depends. If you see an online preview of your product, we do not typically send proofs, but you may, at any time, request one during your checkout experience.

<p><u>Time until you receive a proof</u></p> <p>The following estimates begin once your order has been placed:</p> <ul> <li>Pre-set product, no logo: 2 business days</li> <li>Pre-set product with logo: 4 business days</li> <li>Custom product: 4 business days</li> <li>Full color product: 2 business days</li> </ul> <p><u>Time until your order ships after proof approval</u></p> <p>Estimated production times after the proof has been approved:</p> <ul> <li>Product customized online, no logo: 2-3 business days</li> <li>Product customized online with a logo: 1-3 business days</li> <li>Product using your own design: 2-6 business days</li> <li>Full color product: 1-3 business days</li> </ul>

<p>Proofs may be compressed versions of the original production file. Compression can make the proof appear lower in resolution.</p> <p>The proof is intended for reviewing the text, spelling, placement, and layout. Its appearance does not reflect the print quality of the finished product.</p>

You may approve your proof by replying to the proof email or by <a href="/contact">contacting</a> our customer service team.

<p> Estimated production times after proof approval are: </p> <ul> <li>Pre-set products: 1-3 business days</li> <li>Custom products: 2-6 business days</li> <li>Full color products: 1-3 business days</li> </ul> <p> Shipping time must be added to the production time and will depend on the shipping method selected. </p>

<p>If you come across an issue on the website, here is how to report the bug: <o:p></o:p></p> <ol style="margin-top: 0cm;"> <li>Create a <a href="https://support.smartresolution.com/portal/en/newticket?departmentId=1309007000000006907&amp;layoutId=1309007000000074011&amp;_gl=1*14pwtzz*_gcl_au*NDc0OTUyMzc3LjE3NzgzNTcxNTEuLS4tLjE3ODQ3NDk1ODIuNjYyMTgyMDcwLjE3ODU1Mjg2OTcuMTc4NTUyODY5Nw..*_ga*MjE0NTgxODYyOC4xNzYyNzE0MjE3*_ga_B83N7V83L7*czE3ODU2MTE1MTIkbzEwMDkkZzEkdDE3ODU2MTQxOTIkajUwJGwwJGgxOTQ4OTU5NzQx" target="_blank">ticket</a><o:p></o:p></li> <li>Choose "Tech Help" &gt; "Website Issue"<o:p></o:p></li> <li>Follow the prompts and enter the details of the bug in the body of the form&nbsp;<o:p></o:p></li> <li>Do include any pertinent details, such as error message, circumstances, ...<o:p></o:p></li> <li>Add any attachment files necessary, such as a screenshot<o:p></o:p></li> <li>Click "Submit"<br></li> </ol> <p>As a token of our appreciation, we will reward you with a 10% discount on your future order as part of our effort to keep the website "bug-free".</p>

<p>Although we can expedite an order AFTER it has been placed, it is not recommended. If you need an order by a certain date, please do mention it in the comments and we will contact you if we anticipate any delays. If you would like to add a rush to an eligible product upon ordering, here are the options available:</p> <li><strong>Stock products (no printing)</strong></li> <p>Stock products cannot be rushed.</p> <li><strong>Pre-set products (customized during checkout)</strong></li> <p>SOME items have a production rush. There is a next day rush and same day rush.<br>Orders need to be in the system before 11am EST.<br>There is currently no list of items that have this option, so the request must be made on a case-by-case scenario.</p> <li><strong>Pre-set checks (customized during checkout)</strong></li> <p>Pre-set checks can be rushed.<br>They would ship the next business day as long as the order gets to production before 5pm EST.<br>If there is a logo, checks would ship within 48 hours.</p> <li><strong>Custom and full color products</strong></li> <p>If a rush charge is available on a custom product (made from scratch with your entire design), it will ship according to the item's rush specifications listed on the website. If none is listed, please feel free to contact us to ask for specifics.</p> <p>The <strong>shipping method can be expedited on all orders</strong>, however. Keep in mind that a product ordered with Next Day Air shipping will still require processing time, meaning that you will not receive the order the next day. Products that are not printed will still take a <strong>minimum of up to 2 days</strong> to ship.</p>

<p> When you place an order with us, you are covered by the best guarantee in the printing industry! We provide full credit, replacement or refund, including any shipping charges, for products found to contain errors made by us or for pre-designed products not printed with supplied electronic files. For more information, visit our&nbsp;<a href="/store-policies-guarantee/page_8/" target="_blank">guarantee policy</a>. </p>

<p>The only non-sensitive information that we share with a third party is your delivery information. Additionally, we send announcements from time to time and your email address can be shared with a third-party software to do so. All sensitive materials, however, are never shared or sold to third parties. For more information, visit our&nbsp;<a href="https://www.smartresolution.com/store-policies-privacy/page_9/" target="_blank">privacy policy.</a></p>

<p>We use the latest technologies available to ensure that your transactions are always secure. For more information, visit our <a href="https://www.smartresolution.com/store-policies-security/page_11/" target="_blank">security policy.</a></p>

<p>We offer different shipping methods, such as UPS Ground, UPS Second Day Air, UPS Next Day Air and USPS. We are unable to use a customer's UPS or Fedex shipping account.</p> <p>Depending on the shipping method chosen, it will take anywhere from 1 to 10 days for delivery once the product has left our facilities.</p>

<p>We currently ship to the U.S (including PR and HI), U.S. territories and Canada.</p> <p><small> *Please note that we are not responsible for any brokerage or duty fees incurred when shipping to Canada. Several items on one order may ship separately and incur multipleduty/brokerage fees. Expedited shipping is also not currently available for Canadian destinations, unless quoted separately. </small> </p>

<table class="table table-striped border"> <thead> <tr> <th>Order Total</th> <th>UPS Ground</th> <th>UPS Second Day Air*</th> <th>UPS Next Day Air*</th> <th>Non Contiguous*</th> <th>International Ground</th> </tr> </thead> <tbody> <tr> <td>Up to $129.99</td> <td>$16.95</td> <td>$95.95</td> <td>$119.95</td> <td>$22.95</td> <td>$23.95</td> </tr> <tr> <td>$130 - $259.99</td> <td>$23.95</td> <td>$107.95</td> <td>$29.95</td> <td>$29.95</td> <td>$51.95</td> </tr> <tr> <td>$260 - $399.99</td> <td>$29.95</td> <td>$119.95</td> <td>$143.95</td> <td>$37.95</td> <td>$116.95</td> </tr> <tr> <td>$400 - $649.99</td> <td>$32.95</td> <td>$131.95</td> <td>$155.95</td> <td>$41.95</td> <td>$223.95</td> </tr> <tr> <td>$650 &amp; up</td> <td>$67.95</td> <td>$143.95</td> <td>$167.95</td> <td>$83.95</td> <td>$388.95</td> </tr> </tbody> </table> <p>* For orders containing heavy items or large quantities, shipping will be divided: a minimum portion will be sent using the selected expedited method, while the remaining items will be shipped via UPS Ground.</p>

<p>We have plants located in different parts of the country, so orders can ship from Florida, Connecticut, Massachusetts, Minnesota, Pennsylvania, Illinois, Indiana, Missouri or California. We try to ship from the location closest to you but depending on processing times at each plant, that may change.</p> <p>If you need to know precisely where your order will ship from to determine whether you need expedited shipping, please <a href="/contact">contact us</a>.</p>

We can typically ship to PO boxes. However, for certain product categories such as checks or tax forms, they will be delivered only to the printed or billing address.

<p>Current estimated rush production times by product category:</p> <ul> <li>Business checks customized online: 24–48 hours.</li> <li>Custom products: 1 business day for the proof, then 2-6 business days after proof approval. Please refer to the specific product page for more details.</li> <li>Full color products: Processing times vary by product. Please refer to the specific product page.</li> </ul>

<p> The only product that may qualify for next-business-day delivery is a business check customized online and submitted with a paid rush service by 5:00 PM Eastern Time. UPS Next Day Air shipping must also be selected during checkout. Eligibility depends on the order meeting all production requirements.</p>