Smart Resolution - Frequently Asked Questions

How do I get a W-9 from you?

If you need a W-9 form emailed to you for billing purposes, simply submit a ticket here or email us at [email protected]

What methods of payment do you accept?

We accept the following methods of payment:

We do not accept:

Can I be invoiced?

You can pay for your order before, during, or after it is processed, depending on your needs and account status.

1. Paying Before Your Order Is Processed

You may pay upfront if you want your order to move forward immediately. You can:

This is the most common option, especially for new customers or time-sensitive orders.

2. Paying During Processing

If your order requires a proof before production, you may wait to pay until you have reviewed and approved the proof.

At that time, you can request a payment link by email. Once payment is received and the proof is approved, we will proceed with production.

3. Paying After Your Order Ships

If you have been approved for credit, you may request to be invoiced and pay after your order has shipped.

Credit approval is required before this payment option is available.

Once approved, we can accept a purchase order and invoice you for the order.

Applications are typically reviewed within two weeks and a credit limit is established during that timeframe.

4. Split Payments and Financing

For added flexibility, you may be able to split your payment or use PayPal financing to pay over time.

These options can help you manage the cost of your order using the payment method that works best for you.

Billing Questions