Ordering Questions

If you come across an issue on the website, here is how to report the bug:

1. Create a ticket
2. Choose "Tech Help" > "Website Issue"
3. Follow the prompts and enter the details of the bug in the body of the form 
4. Do include any pertinent details, such as error message, circumstances, ...
5. Add any attachment files necessary, such as a screenshot
6. Click "Submit"
   

As a token of our appreciation, we will reward you with a 10% discount on your future order as part of our effort to keep the website "bug-free".

Although we can expedite an order AFTER it has been placed, it is not recommended. If you need an order by a certain date, please do mention it in the comments and we will contact you if we anticipate any delays. If you would like to add a rush to an eligible product upon ordering, here are the options available:

Stock products cannot be rushed.

SOME items have a production rush. There is a next day rush and same day rush.
Orders need to be in the system before 11am EST.
There is currently no list of items that have this option, so the request must be made on a case-by-case scenario.

Pre-set checks can be rushed.
They would ship the next business day as long as the order gets to production before 5pm EST.
If there is a logo, checks would ship within 48 hours.

If a rush charge is available on a custom product (made from scratch with your entire design), it will ship according to the item's rush specifications listed on the website. If none is listed, please feel free to contact us to ask for specifics.

The shipping method can be expedited on all orders, however. Keep in mind that a product ordered with Next Day Air shipping will still require processing time, meaning that you will not receive the order the next day. Products that are not printed will still take a minimum of up to 2 days to ship.

When you place an order with us, you are covered by the best guarantee in the printing industry! We provide full credit, replacement or refund, including any shipping charges, for products found to contain errors made by us or for pre-designed products not printed with supplied electronic files. For more information, visit our guarantee policy.

The only non-sensitive information that we share with a third party is your delivery information. Additionally, we send announcements from time to time and your email address can be shared with a third-party software to do so. All sensitive materials, however, are never shared or sold to third parties. For more information, visit our privacy policy.

We use the latest technologies available to ensure that your transactions are always secure. For more information, visit our security policy.

We believe in keeping things straightforward and reliable. Our policies and processes are designed to provide clear expectations and ensure that we stand behind our products and services.

We offer a 100% guarantee where we will either replace or refund a product if you are not entirely satisfied. If we make a mistake on your order and a proof was not provided for your review and approval, we will make it right with a replacement or refund.

New promotions are available monthly. Please check our promotions page for currently available discounts.

We will gladly provide you with a quote on any project you may have. Quotes are free and commonly answered within 24-48 hours. Exceptions may occur if your project is unusually complex. Please contact us to provide your project's details.

To get started, we typically ask:

• Product name
• Product size
• Paper or product type (if any)
• Ink color(s) used
• Quantity desired

Most pre-set products offer an online preview and will not require a proof. If a logo is used, it will not show up in the preview but you may request a proof in the "Additional Instructions" section of the checkout and the proof will include your logo. Since pre-set products are preprinted for the most part, we will only send the portion that is set up for press in our proofs. You will not see the entire product. We do however have a 100% guarantee, and will either reprint or refund the purchase price if the final product is not satisfactory.

Custom products printed with your own design always include PDF proofs of the entire product when they are ordered for the first time. Depending on the product, the proof may be available during checkout or emailed to you within a few days after your order is placed.

We offer different product types so the first thing to do is to identify which printing product you need.

Blank products

If you want to order a product without any text, you may specify so during checkout. The price is not reduced when ordering blank products, however.

Pre-set products

If you wish for the product to be ordered without any text, please specify it during the checkout process. Your price will not reduced. Otherwise, please follow the checkout options and customize your product as desired. You will not be able to see extra lines of type, such as terms, or your logo in the preview. Please also note that proofs of custom products will only show you the specific portion of the item being ordered. Since we offer a strong guarantee, keep in mind that your order can either be replaced or refunded if the product does not match your expectations. That's how confident we are that you will like it!

Custom products

All instructions tied to a product with your own design should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to [email protected]. Please be sure to reference your order number in the subject field of your email.

Full color products

All instructions tied to a full color product should be addressed within the quote's box or a separate file should be sent over with specific instructions. Artwork files can be uploaded at the end of the order or emailed to [email protected]. Please be sure to reference your order number in the subject field of your email.

Although ordering online will show you all the options available, we also offer the option of ordering by phone, email or mail.

To order by email: scan and email one of the order forms below to [email protected] or simply ask for the new quantity and changes needed for a reorder.

To order by phone: call 888-309-5267 to speak to one of our representatives. 

* Please note that new orders require a credit card or advance check payment. Only existing customers and credit applicants can be billed at this time. To apply for credit, fill out the following credit application.

To order, select one of the order forms below:

• Pre-Set Products: Order Form
• Custom Products (up to 3 ink colors): Order Form
• Custom Products (full color): Custom Order Form
• Reorders: Reorder Form
• Corporate Kits & Supplies: Corporate Order Form
• Holiday Products: Holiday Order Form

The preview may not show an uploaded logo, so a proof can be requested under the "Additional Instructions" section for your peace-of-mind. Keep in mind that products personalized during checkout are pre-printed for the most part, and therefore the proof may only reflect the portion that is set up for press. As a result, the entire product may NOT be shown on the proof; only the portion to be customized.

Please note that we offer a 100% guarantee, should there be any issue or lack of satisfaction, although these cases are rare.

Rest assured that the information has been taken into account, however, we would like to fix it, so please note:

• We have a 100% guarantee, so your product is most likely covered.
• A proof can be requested in the "Special Instructions" section for your peace of mind
• Submit a ticket so that the online preview can be adjusted