Proof Questions
Frequently asked questions in this categoryTime until you receive a proof
The following estimates begin once your order has been placed:
- Pre-set product, no logo: 2 business days
- Pre-set product with logo: 4 business days
- Custom product: 4 business days
- Full color product: 2 business days
Time until your order ships after proof approval
Estimated production times after the proof has been approved:
- Product customized online, no logo: 2-3 business days
- Product customized online with a logo: 1-3 business days
- Product using your own design: 2-6 business days
- Full color product: 1-3 business days
Proofs may be compressed versions of the original production file. Compression can make the proof appear lower in resolution.
The proof is intended for reviewing the text, spelling, placement, and layout. Its appearance does not reflect the print quality of the finished product.
Estimated production times after proof approval are:
- Pre-set products: 1-3 business days
- Custom products: 2-6 business days
- Full color products: 1-3 business days
Shipping time must be added to the production time and will depend on the shipping method selected.
You may request changes by replying to the proof email or by contacting our customer service team.
We recommend submitting changes in writing whenever possible. Written instructions provide a clear record of the requested revisions and make it easier to include visual examples or marked-up proofs.
Minor changes may be discussed by phone, but detailed changes are generally handled more accurately and efficiently by email.
The first two proofs are included. Beginning with the third proof, an additional charge of $20 per proof may apply when the revisions are not required because of an error on our part.
Proofs for business checks are password-protected to help protect sensitive information.
The password is usually included in the proof email. For assistance, contact our customer service team at 1-888-309-5267 or email [email protected].