Product Questions

Frequently asked questions in this category
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7 categories
01

Banking Supplies

Top 5 questions
Start with your check size and format, followed by the required binding configuration. Check whether your checks require a 3-ring, 6-ring, 7-ring or other format, and compare the product dimensions before ordering.
A check binder generally uses rings or another binding system to hold checks, stubs or related pages together. A checkbook cover is typically designed to protect a specific check format without functioning as a larger filing system. Always compare the dimensions and intended check format of the individual product.
Clear bags allow the contents to remain visible, while opaque bags conceal the contents. Tamper-evident bags are intended for situations where additional evidence of unauthorized opening or handling is desirable. Choose according to how deposits are prepared, handled and transported within your business.
Confirm the number of lines you need, the available impression area and the information you want printed. Your endorsement should fit comfortably within the selected stamp's available personalization area.
A fraud-prevention pen is intended for signing checks and other financial documents where resistance to alteration is desirable. It can be used as one component of a broader check-handling and fraud-prevention process.
02

Business Checks

Top 5 questions
Yes, whenever a bank logo is available, it will be printed on your checks.
Yes. Most custom business checks can be personalized with your company logo and business information for a branded, professional appearance.
Most of our business checks are designed to work with popular accounting and bookkeeping programs. Our laser and continuous checks, for instance, are precision-engineered to work flawlessly with QuickBooks®, Quicken®, Sage®, and other leading software. Selecting a format that matches your software and printer setup is easy to do: simply follow the website navigation or ask us and we'll guide you!
All our custom printed business checks feature industry-leading fraud prevention, including microprint borders, anti-copy backgrounds, and chemically sensitive paper. Options ranging from standard to high security options are available.
We utilize high-quality MICR toner and stock to ensure smooth processing through any financial institution.
03

Business Envelopes

Top 5 questions
We offer a wide selection of business envelopes, including #6 3/4, #9, #10, booklet envelopes, catalog envelopes, remittance envelopes, announcement envelopes, window envelopes, security envelopes, policy envelopes, coin envelopes, and many other styles. Whether you need everyday mailing envelopes or specialty products, we have options for businesses of every size.
Yes. Most of our envelopes can be personalized with your company logo, business name, return address, contact information, promotional message, or other branding elements.
The right envelope depends on what you're mailing. #10 envelopes are the standard choice for business correspondence and folded letter-size documents. #9 envelopes are commonly used as reply envelopes, while booklet and catalog envelopes accommodate larger documents without folding. If you're unsure which size you need, our team can help you select the best option.
Yes. We offer a variety of single-window and double-window envelopes designed for invoices, statements, payroll, tax documents, and other business mailings. Some of our two-window envelopes are specifically designed to align with compatible business forms, ensuring addresses appear correctly for a faster and more efficient mailing process.
Security envelopes feature a printed security tint on the inside that helps prevent sensitive information from being visible through the paper. They are commonly used for payroll checks, invoices, financial statements, tax documents, and confidential business correspondence. They are also called confidential envelopes.
04

Business Forms

Top 5 questions
We offer a wide range of business forms including invoices, work orders, purchase orders, receipts, contracts, proposal forms, inspection reports, service tickets, delivery forms, estimate forms, repair orders, medical forms, and many others. Choose from ready-made templates or design custom business forms specifically for your organization.
Yes. We regularly produce forms for healthcare, manufacturing, construction, automotive, financial institutions, hospitality, municipalities, schools, transportation companies, service businesses, nonprofits, and many other industries. If you already have an existing form, we can reproduce or improve it.

Laser checks and forms can curl in certain conditions. To prevent this, you may take the following steps:

  • Store your documents in an air-conditioned or climate-controlled environment. The ideal storage environment is 65-75 degrees Fahrenheit with no more than 45-55% humidity.
  • If you move your documents to an environment with a different temperature or humidity, let them sit 24 hours to acclimate to the new environment before you print.
  • Store your laser documents flat in their original inner carton. Do not stack other items on top.
  • Completely fill the printer tray, even if you are only printing a few documents.
  • Fan the paper to remove static before you load it into the printer.
  • Keep your printer maintained as it will also help reduce paper feeding and jamming issues.

As a rule of thumb, all products that have had glue applied to them (carbonless forms, labels, self-seal envelopes, etc...) should be stored in an air-conditioned or climate-controlled environment. The ideal storage environment is 65-75 degrees Fahrenheit with no more than 45-55% humidity.
Whenever more than the original sheet is required, yes, carbonless NCR paper will be used.
05

Business Labels

Top 1 questions
As a rule of thumb, all products that have had glue applied to them (carbonless forms, labels, self-seal envelopes, etc...) should be stored in an air-conditioned or climate-controlled environment. The ideal storage environment is 65-75 degrees Fahrenheit with no more than 45-55% humidity.
06

Gift Certificates

Top 4 questions
Gift certificates help businesses retain loyal customers while attracting new ones. They serve as a marketing tool, increasing brand awareness as recipients redeem them, effectively turning existing customers into promoters.
Gift certificates are valuable year-round but more prominent for special occasions. Depending on your business, you may offer them for holidays, relevant seasonal events, or any time.
We recommend keeping at least 100 gift certificates readily available. If applicable, you can utilize our "extra line" customization to pre-print a dollar amount on the certificate. During checkout, the system will present this option. For a small fee, you can set denominations like $20, $50, or more, making them ready for quick sale.
Absolutely! We offer a 100% satisfaction guarantee on all gift certificates, ensuring high-quality printing and a smooth purchasing experience for your business.
07

Pricing Guns

Top 1 questions

To resolve issues with your METO or MONARCH pricing gun, please take the following measures:

Jamming

  • If the trigger is pulled too quickly in succession, the pricing gun may jam.
  • Make sure the sandpaper has not fallen off or been removed from the transport mechanism.

Alignment

  • Make sure the labels are not loaded facing the print bands.
  • The flat screw on the front of the gun adjusts where the labels come out, which in turn adjusts where the printheads print. Turn the screw clockwise to move the print down or counterclockwise to move the print up.

Changing the Ink Roller

  1. Pull the trigger and hold it in position without letting it click back.
  2. While holding the trigger, pull the trap door open.
  3. Remove the plastic holder and the ink roller attached to it. Do not throw away the holder.
  4. Recycle the used ink roller only. Be careful, as the ink is extremely permanent.
  5. Snap the new ink roller into the holder and slide it back into the gun. Make sure the ink roller is securely attached to the holder and the holder is securely installed in the gun.
  6. Close the trap door.

Ink Coverage

  • If the ink is too light, check when the ink roller was last changed. Ink rollers should be changed every 10,000 labels.
  • If the gun has been stored without being used for a long period of time, the ink may be light because the ink roller has dried out.
  • Never re-ink the ink roller.
  • Clean the print bands with a soft brush. Do not use solvents of any kind, as they may damage or melt the print bands.
  • If a print band is broken, the gun must be returned for repair. Please note: We only accept pricing guns for repair if they were purchased from us.

How do I load labels in my METO pricing gun?

  1. Press down on the two slides located on both sides of the pricing gun until the lever at the front of the gun pops open. Place the gun on the table.
  2. Pick up the roll of pricing labels and let the strip of labels hang down so it looks like the number "9".
  3. Pick up the pricing gun and place the roll of labels in the label holder until it snaps into place. Make sure the printed side of the labels is facing upward.
  4. Feed the strip of labels into the opening created when the door-like lever was released.
  5. Pick up the lever and form it into an "L" shape.
  6. Thread a 10-inch strip of labels over the top of the lever. Gently close the lever until you hear it lock.
  7. Hold the pricing gun with the strip of labels facing you. There should be a clean break at the end of the strip.
  8. Locate the slot just above the handle and gently pull it toward you until it snaps loose.
  9. Feed the strip of labels into the slot. The labels will appear over the handle.
  10. Continue feeding the labels through the slot until the strip above the slot becomes tight.
  11. Push the slot back inward until you hear it snap into place.
  12. Squeeze and release the handle until a label appears at the top of the pricing gun, just below the rubber rollers.