Customer Service Questions

You may call our customer service toll-free at 1-888-309-5267, email [email protected], send us a message from our contact page or use our online chat system.

Because we offer an 100% guarantee, all you really need to do is contact us and we will offer you the most suitable solution based on your specific scenario. You may submit a ticket here, email us at [email protected] or call us toll-free at 1-888-309-5267.

Before you elect to return your product, please note that we offer three solutions: replacements, discounts and finally, returns.

Replacements

Under our guarantee, we will replace orders for many reasons, including:

• we made a typo
• we sent you the wrong product
• we did not send you your full order
• you made a mistake during the checkout and did not notice it in the order confirmation
• the order arrived damaged

Please note that replacements are only covered for orders under $1500 or for which a proof was not provided, so please do pay extra attention to these scenarios. Our goal is to make online printing easy, safe and efficient so we strive to make your experience with our store a pleasant one. Replacements are processed as priority orders and shipped as soon as possible. Occasionally, we can overnight the replacement order to make up for unnecessary delays encountered on our part. If, however, you do not care for a replacement for whatever reason, we can certainly discount or refund your order.

Partial Refunds

Although we can replace your order or refund your purchase price, you may also elect to keep the order and receive a partial refund instead.

Reasons to request a partial refund may include:

• we sent you triplicate forms but you only need duplicates
• we made a typo that you can live with (ex: a word in your term section is misspelled - - as opposed to a misprinted phone number which would most certainly require a replacement)
• a portion of the order was damaged
• the starting number is wrong

Discounts will vary from 5 to 50% depending on the severity of the issue.

Orders can be cancelled as long as they have not been printed or shipped. If printed, a discount or refund can be offered, depending on the case. If shipped, you can also refuse the delivery or mail the order back for a refund.

You may cancel your order by phone, email, or by creating a ticket.

Processing times vary depending on the product, customization, artwork requirements, and production method. The table below provides a general overview of estimated business days required for graphic setup and production.

If your order is overdue or has passed the estimated turnaround time shown on the website, please contact us. Our team will be happy to check the status of your order and provide an update.

Please note: Orders with quantities over 40,000 may require approximately 8–10 business days.

Turnaround times are estimates. Artwork problems such as corrupt files, missing fonts, low-resolution logos, or excessive personalization may delay production until the issue is resolved. Unexpected production issues may also occasionally cause delays.

Orders placed after 2:00 PM may begin processing on the next business day.

Which turnaround time should I use when planning my order?

The estimated turnaround time shown on the website for the specific product you are ordering should always be considered the best and most current estimate.

The table above is intended only as a general overview of typical processing times across our different product categories. Actual turnaround times may vary by product, quantity, artwork requirements, customization options, rush service, and current production schedules.

During checkout, refer to the turnaround information provided for your specific product and selected options whenever possible.

A full refund is typically issued for orders that have not yet shipped and can still be cancelled before shipment.

If an order has already shipped, been delivered, or has been partially used, the refund will typically be partial. The amount refunded will depend on the circumstances, including the condition of the returned products, the quantity used, and any applicable shipping costs.

If you have questions about the refund amount for your order, please contact us before returning the products.

Shipping charges are refunded only when the issue originated on our end. This may include situations where:

• Wrong shipping method used
• Item cannot be used
• Shipping delays occurred

Refunds are issued to the original payment method and typically appear in your account within 2–4 business days after the refund has been processed.