Troubleshooting Questions

How do I make sure that my print is not blurry?

To achieve professional-grade print quality, it's essential that all files and logos submitted for your project are created with a resolution of at least 300 DPI (dots per inch). This ensures sharpness and clarity in your printed materials, maintaining a polished and high-quality appearance. Submitting files below this resolution can result in blurry, pixelated images and logos, negatively impacting the final result. Prioritizing higher DPI settings helps capture fine details and elevate the overall print quality of your designs.

How do I prevent paper from sticking?

As a rule of thumb, all products that have had glue applied to them (carbonless forms, labels, self-seal envelopes, etc...) should be stored in an air-conditioned or climate-controlled environment. The ideal storage environment is 65-75 degrees Fahrenheit with no more than 45-55% humidity.

How do I prevent paper curling?

Laser checks and forms can indeed curl in certain conditions. To prevent this, you may take the following steps:

Store your documents in an air-conditioned or climate-controlled environment. The ideal storage environment is 65-75 degrees Fahrenheit with no more than 45-55% humidity.
If you move your documents to an environment with a different temperature or humidity, let them sit 24 hours to acclimate to the new environment before you print.
Store your laser documents flat in their original inner carton. Do not stack other items on top.
Store your laser documents flat in their original inner carton. Do not stack other items on top.
Completely fill the printer tray, even if you are only printing a few documents.
Fan the paper to remove static before you load it into the printer.
Keep your printer maintained as it will also help reduce paper feeding and jamming issues.

How do I resolve issues with my pricing gun?

To resolve issues with your METO or MONARCH pricing gun, please take the following measures:

Jamming

If the trigger is pulled, in succession, too fast, the pricing gun may jam.
Make sure that the sandpaper has not fallen off or been removed from the transport mechanism.

Alignment

Make sure the labels are not loaded so that they are facing the print bands.
The flat screw on the front of the gun is to adjust where the labels come out, which in turn, adjusts the location the printheads will print. A clockwise turn will move the print down; a counterclockwise turn will move the print up.

Changing the ink rollers

Pull the trigger and hold it in position, not letting it click back.
While holding the trigger, pull the trap door open.
Remove the plastic holder as well as the ink roller attached to it. Do not throw away the holder.
Recycle the used ink roller only. Be careful as the ink is extremely permanent.
Snap the ink roller into the holder and slide back in the gun. Be sure to tightly secure both the ink roller into the holder and the holder into the gun.
Close the trap door.

Ink coverage

If the ink is too light, check when you last changed the ink roller. Ink rollers should be changed every 10,000 labels.
If the gun has been stored for a long period of time, not being used, ink could be light due to the ink roller drying out.
Never re-ink the ink roller.
Clean the print bands with a soft brush. Do not use a solvent of any kind as this will melt the print band.
If the print band is broken, the gun must be returned for repair. ** Please note that we will only take guns back for repair if they have been purchased with us **

How do I load labels in my METO pricing gun?

Press down on the two slides, located on both sides of the pricing gun, until the lever located in the front of the gun pops open. Place the gun on the table.
Pick up the roll of pricing labels and let the strip of labels hang down so it looks like a number "9".
Pick up the pricing gun and place the roll of labels in the label holder until it snaps into place. Make sure the printed side of the strip of labels is facing upward.
Feed the strip of labels into the opening left when the door-like lever was released.
Pick up the lever and form it into an "L" shape.
Thread a 10 inch strip of labels over the top of that lever. Gently close the lever until you hear it lock.
You should be holding the pricing gun with the strip of labels facing you. There should be a clean break at the end of the strip.
Notice the slot located just above the handle, gently pull that slot toward you until it snaps loose.
Feed the strip of labels into that slot. They will appear over the handle.
Continue feeding the labels through the slot until the strip above the slot becomes tight.
You should now push the slot back inward until you hear a snap.
Tighten and relax your grip on the handle until a label appears at the top of the pricing gun, just under the rubber rollers.