Proof Questions
Why can't I see the whole product?
If you ordered a product customized online, where you entered your company information during checkout, the proof will generally show only the portion being added to the final product.
We do not typically provide a proof of the entire product because only the personalized imprint is being added during production. The remaining parts of the product are already established.
If you need to review the complete design before printing, consider ordering a product using your own design. In that case, the entire product is designed and reviewed as one complete layout.
Why is my proof blurry or pixelated?
Proofs may be compressed versions of the original production file. Compression can make the proof appear lower in resolution.
The proof is intended for reviewing the text, spelling, placement, and layout. Its appearance does not reflect the print quality of the finished product.
How do I approve my proof?
You may approve your proof by replying to the proof email or by contacting our customer service team.
How long will it take to receive my order after proof approval?
Estimated production times after proof approval are:
- Pre-set products: 1-3 business days
- Custom products: 2-6 business days
- Full color products: 1-3 business days
Shipping time must be added to the production time and will depend on the shipping method selected.
How do I request changes to my proof?
You may request changes by replying to the proof email or by contacting our customer service team.
We recommend submitting changes in writing whenever possible. Written instructions provide a clear record of the requested revisions and make it easier to include visual examples or marked-up proofs.
Minor changes may be discussed by phone, but detailed changes are generally handled more accurately and efficiently by email.
The first two proofs are included. Beginning with the third proof, an additional charge of $20 per proof may apply when the revisions are not required because of an error on our part.
Why is my PDF proof password-protected?
Proofs for business checks are password-protected to help protect sensitive information.
The password is usually included in the proof email. For assistance, contact our customer service team at 1-888-309-5267 or email [email protected].